FAQs
Q: Why can't I find Wicomico County Public Schools in the list of sponsoring organizations when I try to register on Virgin Pulse?
A: We are not listed as Wicomico County Public Schools. You have to use "WCPS".
Q: Why is Virgin Pulse having trouble matching me with my sponsor?
A: Be sure to use "WCPS" not the full name as the sponsor name.
A: You may be entering your Employee ID # incorrectly. Be sure to use the full number, starting with the "E" as it appears on your badge, including any zeros.
A: Make sure to use zeros instead of the letter "O".
A: You may already have an account. Once registered, you can't register again.
A: If you were just hired in the past few weeks, the system may not have you listed yet.
Q: I submitted my Physician's form. How do I know the $50 has been credited to my Virgin Pulse account?
A: You should receive an email from USWellness (our platform manager) within 3 days of submission letting you know that they have submitted it to Virgin Pulse (our platform provider) for payment. You should see the $50 in your Virgin Pulse account after 5 days. Allowing 8 - 10 days should work.
To double check that the amount was credited, log into your VP account, go to the Rewards page, click the My Earnings tab, and you will be able to see what you have earned and for what. You can also confirm credit by logging into your account and looking for a green check mark next to Complete Physician Form button at the top of the homepage.
Q: I participated in an activity for which I am to earn WellAware points. How do I claim them?
A: Anyone earning points for an activity will receive an email from the Employee Wellness Coordinator within 2 weeks of the end of the activity. This email will provide everything you need to know about how to claim your points. You must complete the actions described in the email, as points are not automatically awarded on Virgin Pulse.
Q: I forgot my password. What do I do?
A: Please read this article and follow the directions.
Q: Does my Pulse Cash roll over to the new year or expire?
A: Yes, your cash rolls over from year to year. Your cash never expires, but you will not be able to spend it once you are no longer with the organization, so be sure to spend it if your account is pending cancellation. You can see your total earnings by going to Rewards --> My Earnings --> My Totals Earned.
Q: Why did my WellAware/Virgin Pulse points reset to zero?
A: The WellAware program year runs May 1st -- April 30th, meaning that you always have 365 days to accumulate points for that year's $250 reward. This process starts over every May 1st, so whatever amount you earned for the previous year is all you can earn for that year and you have a new opportunity to earn another $250 in the new program year.
