FAQ
  • What is the Wicomico County Board of Education (WCBOE) hotline?
    The WCBOE hotline is a mechanism by which a WCBOE employee can submit an alleged incident of fraud, waste or abuse to a contracted third-party independent service provider.
  • Why did WCBOE implement a fraud, waste or abuse hotline?
    WCBOE implemented a hotline September 2011 to provide another deterrent to fraud, waste or abuse in the school system, and to communicate its commitment to protecting public resources.
  • What is fraud, waste or abuse?
    Fraud is the commitment of an intentional action that is characterized either by deceit, concealment or violation of trust. Fraud is perpetrated by an individual to obtain money, property or services to which the individual committing the fraud would not be entitled to receive.

    Waste is the inefficient use of WCBOE resources. WCBOE funds are wasted when they are used for unnecessary or extravagant expenditures. WCBOE property is wasted when it is used in a greater quantity than would normally be necessary for completing an activity.

    Abuse is the wrongful or improper use of WCBOE resources that include the deliberate use of one' s position to act in a manner that is contrary to its rightful or legally authorized intended purpose.
  • What issues should be reported and what issues should not be reported?
    Issues That Should Be Reported Via Hotline
    • Theft of WCBOE funds or property
    • Theft and Embezzlement
    • Misuse of company property
    • Bribes, kickbacks, contract or procurement fraud
    • Fraud
    • Conflict of Interest
    • Fraudulent Financial Reporting
    • Ethical Violations
    Issues That Should Not Be Reported Via Hotline
    • Day-to-day management issues
    • Issues normally handled by the employee grievance process
    • Employee benefits and compensation concerns
    • Issues that are not the responsibility of WCBOE
    • EEO complaints
     
  • What is the purpose of the Wicomico County Board of Education (WCBOE) fraud, waste or abuse hotline?
    The purpose of the hotline is to make it easier for an employee to report possible fraud, waste and abuse. A WCBOE employee should first consider reporting any allegation of fraud, waste or abuse to his/her immediate supervisor. If remaining anonymous is a consideration, he/she should use the hotline to report the allegation.
  • Why should I report fraud, waste or abuse?
    The Wicomico County Board of Education (WCBOE) has demonstrated a commitment to protecting Wicomico County Public School resources as well as maintaining high standards of integrity in the workplace to establish an environment that is both positive and productive in nature. By reporting any alleged illegal or improper activity, you are assisting WCBOE with its commitment.
  • Who can file a report using the hotline?
    The hotline is designed to accept reports from any WCBOE employee.
  • How can a WCBOE employee make an anonymous report of an incident of fraud, waste or abuse to the hotline?
    The hotline is available on a 24-hour basis, seven days per week and has the capacity to receive anonymous reports in English and Spanish. Information can be provided to the hotline by calling the toll free number listed below: Toll free telephone number: 1-800-401-7239
  • How can a WCBOE employee submit a comment to the Board of Education? Employees can simply email comments@wcboe.org.
  • Who operates the hotline?
    Wicomico County Board of Education has contracted with Lighthouse Services, Inc., an independent company that provides hotline services to more than 700 customers. The hotline provides a confidential means to anonymously report fraud, waste or abuse.
  • What can I expect when I contact the hotline?
    When you call, you can expect a professional, courteous, and thorough interview conducted by a hotline operator from Lighthouse Services, Inc., the WCBOE independent hotline contractor, who will guide you through a series of questions. Please identify yourself as an employee of Wicomico County Board of Education and when making your report include as many details of the incident that are relevant. You can remain anonymous.
  • What kinds of information will the Hotline operator ask when I call the Hotline?

    • Your WCBOE work location.
    • Name(s) of the offender(s).
    • Where the incident occurred.
    • When the incident occurred.
    • How you became aware of the violation.
    • Did the incident occur more than once?
    • Were you targeted in any way, and why?
    • Was any management involved?
    • Was anyone else involved?
    • Did property damage occur?
    • Was the incident reported to a supervisor?
    • If reported to a supervisor, to whom and when?
    • Did you report the incident outside of WCBOE?
    • If reported outside WCBOE, to whom and when?
    • Were there any witnesses?
     
    You may add any additional comments you believe might be helpful for an expeditious resolution to your reported incident.
  • May I remain anonymous?
    Yes. You may choose to remain anonymous. However, please keep in mind that your decision for anonymity may limit our ability to conduct a complete investigation.
  • If I choose to identify myself to the hotline service provider, will anyone else find out that I reported an incident of fraud, waste or abuse?
    If you identify yourself to the hotline service provider, your identity will only be provided to the Board's designated fraud representatives depending on the type of incident reported. Should the investigation require other WCBOE Management to become involved, they also would need to be informed. Further, if an investigation results in criminal prosecution, it is possible that the records of the fraud unit may be subpoenaed by the court.